This article will go through Opening a Support Ticket in MarketSpark's Command Center.
MarketSpark's CMDC has two options for ticket creation.
- MarketSpark triggers tickets on your behalf when a:
- Location status goes from Online to Trouble or Online to Offline
- User creates a Support Ticket in CMDC through Help Center feature
Help Center
- If a user wishes to Open a Support Ticket in CMDC they can click the Help Center button in the top nav bar
A modal will appear with 5 options:
- Getting Started
- Installation Support
- How To: Command Center
- Contact Us: Open a Support Ticket
- MarketSpark Support contact number
Click the Contact Us feature in the bottom right of the modal
The Contact Us modal will appear with the following input requests:
- Priority (REQUIRED): Critical, Urgent, High, Normal, and Low
- Topic (REQUIRED): Account, Command Center, Service Issues, Records Request, and Other
- Location: If your request involves a location
- Equipment: If your request involves hardware
- Requires a location to be selected
- Lines: If your request involves lines
- Requires a location to be selected
- Additional Contact: Attach one additional contact to receive correspondence on your ticket
- Description (REQUIRED): Provide a short description on your request