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Command Center Getting Started

  • Updated

These instructions will walk you through the basics of MarketSpark's Command Center. 

Table of contents:

  1. Dashboard
  2. Organization page
  3. Locations table
  4. Location
  5. Lines table
  6. Call Detail Records page
  7. Support page
  8. Users table
  9. Profile
  10. Notifications

Dashboard

Snapshot of your Location and Line count statuses.

Organization home page

Ability to edit an organization's contact information and download Organizational and/or Call Detail Records.

  • Accessible through the Overview tab on the side nav bar
  • More documentation: Organization page

Locations table

The Locations table gives you the ability to see all your locations, statuses, and edit information. To see more information such as equipment, lines, and CDRs; navigate to the Location through the Name column.

  • Accessible through the Overview tab on the side nav bar or the Locations card on the Dashboard
  • More documentation: Locations table

Location

General tab: The general tab is where all the Location information is stored, such as address, e-911 address, contacts, media, notes, and call detail records.

Lines tab: The lines tab is where all a Location's line information is stored. Users can navigate to a specific lines Call Detail Records, add call forwarding, edit line details, and line e-911.

Diagnostics tab: The diagnostics tab gives users vital information about their power source and signal quality.

Equipment tab: The equipment tab displays all equipment at an organization's location. Along with SIM ICCIDs, and installed and/or replacement equipment.

Lines table

The lines table displays all your organizations lines along with status and location. Users can navigate to a specific lines Call Detail Records, add call forwarding, edit line details, and line e-911.

  • Accessible through the Overview tab on the side nav bar or the Lines card on the Dashboard
  • More documentation: Lines table

Call Detail Records

The CDR page displays all calls in and out for a line at a location, with call time and date.

  • Accessible through the lines table Phone Number column
  • More documentation: Call Detail Records

Support

User can find support contact and ticket creation information here.

  • Accessible through the Overview tab on the side nav bar or the Locations card on the Dashboard
  • More documentation: Support page

Users table

Users can find all of their organization's users at the user table and create, edit, and delete their organization's users. 

  • Accessible through the Overview tab on the side nav bar or the Locations card on the Dashboard
  • More documentation: Users table

Choose between two user groups

  1. Admin - read and write
  2. User - read

Profile

User can find and edit their profile information here.

  • Accessible through the avatar drop-down at the top right of the nav bar.
  • More documentation: Profile

Notifications

User can opt-in/out and review all their personal notifications. MarketSpark Command Center auto-generates support tickets when a site or power source goes offline. CMDC, allows users to opt-in/out to those alerts.

  • Accessible through the avatar drop-down at the top right of the nav bar.
  • More documentation: Notifications

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